If you’ve got the questions, we’ve got the answers. Here’s a list of our FAQ’s, and if you’d like to ask us anything else, don’t hesitate to call us for a chat.
Can I hire a vehicle by the day?
Of course. We have access to 260,000 vehicles in 1400 locations across the UK. So, no matter where you’re based, we’ll be close by.
What if I need to hire a vehicle for longer?
Minlease offers you a speedy, quick fix solution. So whatever contract length you’re looking for, we’ve got it covered. You just have to ask.
What’s so good about Contract Hire, anyway?
It removes so many headaches. You just choose the vehicles, mileage and contract period that suits you. Then, when the contract’s over, you hand the vehicle back. It’s down to someone else to manage the day to day running of the fleet and all the boring admin that goes with it. The contract can even include maintenance and replacement vehicles so you don’t need to worry about unexpected repair bills. You don’t have to be concerned about depreciation, either. That’s down to us.
What vehicles are on offer?
As you’d expect, we offer the full range of VW Group vehicles: Volkswagen, Volkswagen Commercial Vehicles, Audi, ŠKODA and SEAT but we can also get any make or model that’s right for you. So, you’ll always have a massive selection of vehicles to choose from.
Can my mileage be pooled?
Yes. We can offset the under-mileage vehicles against the over-mileage vehicles, so that your total overall mileage is taken into account.
Can I get help with my vehicle policy?
We’d be very happy to do this. We’ve got experts on hand who can help you benchmark your policy against other leading companies. All you’d need to do is sit down with us. We need to know your budgets, your needs and your challenges. We totally understand how instrumental a good driver policy can be in attracting and motivating the best people. And we also know the impact the policy can have on your business and CSR objectives. We can work with you to sort all this out. Don’t worry.
Can I have branding on my vehicle?
Of course. We have an approved network of people we use to put logos and signage on vehicles. Or, if there’s someone you normally use, we’re equally happy to work with them. Just let us know what you want and we’ll take care of it.
Can I have a Personal Contract Plan?
Yes. We have one called ‘Solutions’. You can choose an agreement between 24-48 months. At the end of the contract you have three choices: part exchange your vehicle for a new one, make the final payment and keep the vehicle as your own, or hand the vehicle back to us.
What about tax discs and MOTs?
All part of the service.
What’s the P11D value of my vehicle?
Click the link for ‘car and van tax calculator’. You can use the calculator to work out the benefit in kind value of a company car and if appropriate, the fuel benefit. We can also provide P11D reporting to your fleet manager.
Can I have management reports?
You get access to all kinds of data in the format and depth that’s most appropriate to you. So you can either have the top line info you need to make decisions or drill down into the detail. Everything you need is on our system and it’s available to help you whenever you need it.
Can I have a replacement Driverline 24/7 card?
You only have to ask. And don’t worry we have all your details on file so you can still use the Driverline 24/7 hotline.
How do I arrange a service or repair?
If this is included in your contract, call the Driverline 24/7 hotline and select option 3. You’ll be put through to someone who will book you in to have the work done at your convenience. If necessary, they’ll arrange for the vehicle to be collected or get hold of a courtesy car for you. And just so you don’t forget, we can text you, email you or phone you to remind you about your booking.
How do I get new tyres when I need them?
If this is included in your contract, call the Driverline 24/7 hotline and select option 4. We’ll arrange for the work to be done in line with the terms and conditions laid out in our replacement tyre policy.
Can I use my local dealer?
If servicing, maintenance and repair is covered in your contract, call the Driverline 24/7 hotline and select option 3 and we’ll do the rest. If it’s not, you still need to use one of our approved service and repair agents.
Can I have a replacement vehicle?
Yes. If this is covered in your contract, we’ll provide a relief vehicle for up to 48 hours following a breakdown or accident. If it’s not, we can help you out with a hire vehicle. You just have to ask.
Can I put a personalised number plate on my vehicle?
Yes. Just let us know the details and we’ll make the necessary arrangements.
What happens if I break down? What do I have to do?
If breakdown is included in your contract, call the Driverline 24/7 hotline and select option 1. We’ll send out the RAC. If you break down whilst abroad, you’ll find a contact number in your foreign vehicle pack, which you’ll receive with your VE103 foreign travel authority. Just get in touch and we’ll be happy to help.
Okay, what if I have an accident?
If you have accident cover call the Driverline 24/7 and choose option 2. You’ll get sympathetic help from someone who will take care of the situation for you. If you’re not covered, we can offer an accident management service at an extra cost. Or you can make your own arrangements with your insurer.
Can I take my vehicle outside the UK?
Of course. But before you do, you need to request a VE103 foreign travel authority. This gives permission for the vehicle to be used abroad for a period of 12 months. If you have breakdown cover as part of your contract, this will include European cover. If you don’t have this, you will need to take out this additional cover before you travel.
To find out more, please call 0870 333 2229 or email us by clicking here - we’re always happy to hear from you.
